Advanced Grid Operations & Infrastructure Management
Operating critical energy distribution systems with precision monitoring, smart metering technology, and real-time data platforms across 850+ substations and 2,400 miles of transmission infrastructure.
Core Operational Functions
Comprehensive energy distribution, transmission management, and advanced monitoring systems ensuring continuous reliability across our network.
Energy Distribution
Managing high-voltage transmission from 115kV to 500kV across eight states, coordinating with 14 interconnected utilities and balancing real-time load demands of 3.2 million customer endpoints. Our distribution network utilizes automated switching systems and redundant pathways to minimize outage impact and optimize power flow efficiency.
Grid Operations Center
Our 24/7 Grid Operations Center monitors every transmission node, substation, and critical junction point through advanced SCADA systems. Certified grid operators track real-time conditions, coordinate maintenance windows, manage generation dispatch, and execute emergency response protocols with millisecond precision to maintain system stability and prevent cascading failures.
SCADA & Control Systems
Enterprise-grade supervisory control and data acquisition systems provide complete visibility into grid operations. Our SCADA infrastructure processes over 500,000 data points per second, enabling predictive analytics, automated fault isolation, and remote equipment control across the entire transmission network with secure, redundant communication pathways.
Smart Metering Infrastructure
Advanced Metering Infrastructure (AMI) with 3.2 million intelligent endpoints enables two-way communication, remote connect/disconnect capabilities, and granular consumption data. Our smart meter network supports time-of-use pricing, outage detection, power quality monitoring, and automated billing while providing customers with real-time energy usage insights through secure web portals.
Data Management Platforms
Enterprise data platforms aggregate operational data from substations, meters, sensors, and weather systems into unified analytics environments. Our Meter Data Management System (MDMS) processes 150 million readings daily, supporting load forecasting, demand response programs, revenue protection, and regulatory reporting with 99.99% data accuracy and full audit trails.
Real-Time Grid Monitoring
Continuous monitoring systems track voltage levels, frequency stability, power quality metrics, and thermal loading across all transmission assets. Advanced sensors and phasor measurement units (PMUs) provide microsecond-resolution data, enabling early fault detection, dynamic line rating adjustments, and automated response to abnormal operating conditions before they impact customers.
Metering & Monitoring Infrastructure
State-of-the-art intelligent metering systems and monitoring technology deployed across our service territory.
Smart Meter Network
3.2 million deployed smart meters with mesh network communication, providing 15-minute interval data, remote diagnostics, and automated outage notification. Supporting demand response programs and enabling dynamic pricing models.
SCADA Control Centers
Three redundant control centers with dual operator workstations, 24x7 staffing, and fail-over capabilities. Real-time visualization of grid topology, alarm management, and coordinated switching operations across the transmission system.
Communication Network
Secure fiber optic and microwave communication backbone connecting all substations and remote terminal units. Redundant pathways ensure 99.99% network availability with encrypted protocols meeting NERC CIP standards.
Substation Automation
Intelligent electronic devices (IEDs) at every substation enable automated fault detection, isolation, and service restoration. Real-time equipment monitoring tracks transformer health, breaker operations, and voltage regulation performance.
Analytics Platforms
Advanced analytics process operational data to identify patterns, predict equipment failures, optimize maintenance schedules, and improve system efficiency. Machine learning models analyze historical trends to forecast load and prevent overloads.
Cybersecurity Systems
Multi-layered security architecture protecting operational technology environments. Continuous threat monitoring, intrusion detection, and security incident response capabilities ensure critical infrastructure protection from cyber threats.
Continuous Monitoring & System Reliability
Our integrated monitoring systems provide comprehensive visibility into grid conditions 24 hours a day, 365 days a year. Advanced sensors deployed throughout the network measure voltage, current, power factor, frequency, and equipment temperature in real-time, transmitting data to our operations centers every four seconds.
Predictive analytics platforms process millions of data points daily to identify emerging issues before they impact service. Equipment health monitoring systems track asset performance trends, enabling condition-based maintenance that prevents failures and extends infrastructure lifespan.
Our Operations Center coordinates closely with neighboring utilities through the regional transmission organization, participating in coordinated operating protocols that maintain bulk power system reliability across multi-state footprints. Automatic generation control systems balance supply and demand continuously, while contingency analysis tools evaluate system security under various scenarios.
Industry-leading reliability achieved through continuous investment in monitoring infrastructure, automated systems, and operational excellence.
Infrastructure Investment & Modernization
Strategic capital deployment focused on enhancing reliability, expanding monitoring capabilities, and integrating renewable energy sources.
$2.8B Five-Year Capital Plan
Comprehensive infrastructure investment program focused on transmission upgrades, substation modernization, smart grid technology deployment, and cybersecurity enhancements. Our capital allocation prioritizes reliability improvements, system capacity expansion, and integration of distributed energy resources while maintaining fiscal responsibility.
Grid Modernization Initiatives
Deploying advanced sensors, automated switching equipment, and enhanced monitoring systems across the transmission network. Upgrading legacy SCADA infrastructure to support higher data volumes, faster response times, and improved cyber resilience. Projects include phasor measurement unit installation, dynamic line rating systems, and substation automation upgrades.
Energy Storage Integration
Evaluating and piloting battery energy storage systems at strategic substations to provide grid stability services, peak shaving capabilities, and renewable energy integration support. Current projects include 50 MW of utility-scale storage installations scheduled for completion within 18 months, with monitoring systems fully integrated into our operations center.
Operations Support & Technical Inquiries
For technical questions about our grid operations, metering infrastructure, data platforms, or to coordinate with our operations center for planned work, our technical support team is available 24/7.