Contact Altongate Energy Infrastructure
Our dedicated teams are available 24/7 to address emergencies, answer inquiries, and support our stakeholders across the region.
Get in Touch
Whether you need to report an outage, inquire about our services, coordinate media relations, or explore vendor opportunities, our specialized teams are ready to assist.
General Inquiries
For questions about our operations, service territory, billing, or general information about Altongate's infrastructure services.
Phone:1-800-542-8663
Email:contact@altongate.com
Hours:Monday-Friday: 8:00 AM - 6:00 PM
Emergency Services
Report power outages, downed lines, or other urgent safety concerns. Our emergency operations center is staffed around the clock.
24/7 Hotline:1-800-ALTON-99 (1-800-258-6699)
Text Alerts:Text OUT to 25866
Availability:24 hours, 365 days per year
Media Relations
Press inquiries, interview requests, official statements, and media resource coordination for journalists and news organizations.
Media Line:1-800-542-7733
Email:media@altongate.com
Response Time:Within 2 hours during business hours
Vendor Services
Supplier inquiries, contractor pre-qualification, procurement opportunities, and vendor registration for companies interested in working with Altongate.
Procurement:1-800-542-8770
Email:vendors@altongate.com
Portal:vendor.altongate.com
Business Development
Large customer service requests, industrial connections, economic development partnerships, and commercial infrastructure projects.
Business Line:1-800-542-8800
Email:business@altongate.com
Hours:Monday-Friday: 8:00 AM - 5:00 PM
Community Relations
Educational programs, facility tours, community partnerships, public safety presentations, and stakeholder engagement initiatives.
Community Line:1-800-542-8822
Email:community@altongate.com
Hours:Monday-Friday: 9:00 AM - 5:00 PM
Regional Offices
Altongate operates from strategic locations across our service territory to ensure rapid response and localized expertise.
Headquarters
Corporate & Operations CenterAddress:
2500 Transmission Way
Altongate, State 45001
Phone: 1-800-542-8663
Services: Executive offices, central operations control, engineering, finance, human resources, legal, regulatory compliance
Northern Region
Regional OperationsAddress:
850 Northern Grid Boulevard
Northfield, State 45120
Phone: 1-800-542-8670
Services: Field operations, maintenance crews, customer service, substation management, emergency response
Eastern Region
Regional OperationsAddress:
1420 Eastern Parkway
Eastbridge, State 45250
Phone: 1-800-542-8675
Services: Line maintenance, vegetation management, outage response, customer relations, safety training
Southern Region
Regional OperationsAddress:
3700 Southside Avenue
Meridian, State 45380
Phone: 1-800-542-8680
Services: Transmission operations, project management, construction oversight, interconnection services
Western Region
Regional OperationsAddress:
560 West Grid Drive
Westmont, State 45410
Phone: 1-800-542-8685
Services: System planning, asset management, reliability engineering, storm response coordination
Training Center
Technical Education FacilityAddress:
1100 Technical Campus Road
Altongate, State 45015
Phone: 1-800-542-8690
Services: Lineworker training, safety certification, continuing education, equipment familiarization, apprenticeship programs
Send Us a Message
Complete the form below and a member of our team will respond within one business day.
Important Information
Response Times
Emergency Outages: Immediate dispatch
General Inquiries: Within 1 business day
Media Requests: Within 2 hours (business hours)
Vendor Questions: Within 3 business days
Privacy & Security
Your information is protected under our strict privacy policy. We do not share contact details with third parties and use industry-standard encryption for all communications.
Additional Resources
Outage Map: outages.altongate.com
Bill Pay Portal: pay.altongate.com
Career Portal: careers.altongate.com
Knowledge Base: support.altongate.com